Our customers have the best service experience in Australia.

29 August 2018 - As recently announced to the ASX community, Macquarie has one of the best reported Net Promoter Score (NPS) of any ASX company in Australia. In contrast, the telco industry has probably the worst customer service record in Australia with 4x the number of complaints as the banking industry.

Our customers are more likely to recommend us. Here is the proof...

Source: Customer experience survey results.

Australian leading NPS.

Our Businesses.

We’re Australia’s data centre, cloud, cyber security and telecom company for mid to large business and government customers.

The way we do this is completely different from our competitors … we provide the best customer experience in Australia. The proof is in our live Net Promoter Score of +65 for the last 3 months.

Macquarie Telecom Logo

For business customers, we are full service provider of data, voice, mobile and colocation services. We are the telecom that does everything refreshingly different from customer service to billing. …& yes, we are where the Macquarie story started. In our financials you will see we have invested in a Australian & NZ data network, IP voice switching and amazing portal software that gives our customers visibility and control over everything.

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Macquarie Cloud Services

For business customers we are the specialists in hybrid IT as we integrate data centre, cloud, storage and dedicated servers. We understand that different applications need different types of hosting. We can manage it. We ensure it is IT standards compliant, which matters for customers in financial services, payments and working with government. We have invested in significant VMware based cloud computing platforms in all our data centres that allow customers to easily migrate software to us.

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Macquarie Government

For Government customers we are the Australian specialists in cyber security, secure cloud and data centres. We deliver this for 42% of Federal Government agencies working closely with Australian Defence and Intelligence agencies. We have invested tens of millions in cyber security and data centres in Canberra and Sydney. We can’t say too much more unless you’re NV1+ security cleared.

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Our Data Centres

All our businesses leverage our $200m investment in Tier III data centres that are built for mission critical IT needs. Our strong focus on certification ensures our customers can be compliant with Defence, financial services and payment regulations.

Macquarie Telecom Group investors colocation cloud hosting, voice, data and mobile experts

The Financials.

Meet The Board.

Macquarie Telecom Group Board of Directors

Good Governance.

Macquarie Telecom Group operates in challenging, rapidly changing data centre, cloud computing, cyber security and telecom markets and the Board focus is on how to be most effective in enhancing stakeholder value. The Board believes it must be proactive to add value and lean towards timely involvement with management on a range of key issues. The Board must bring its expertise, experience and judgement to bear on these issues. Most importantly, the Board is responsible for the corporate governance of the company. The major processes by which the Board fulfils that responsibility are described in the corporate governance statement.

Further information.