Customer service and making a difference = results
Macquarie Telecom Group CEO David Tudehope talking about how Net Promoter Score (NPS) customer service results helped the businesses financial returns – featured on Switzer TV, Sky News late August 2017.
Recently we announced our end-of-year results which were featured in an interview on Sky News. We’re proud to say that our focus on excellent customer service, business transformation and innovative new services has delivered year-on-year growth for our business over the past three years.
That transformation involved a complete rebrand, creating a best-in-class data centre business, developing new technologies and cyber security services, and developing a new approach to working with Australian Government organisations, among many other things.
Our data centres are growing.
Among our major milestones of the year gone by is significant development in our Intellicentre data centres. The Intellicentre 4 expansion in Canberra was completed and we’re now working with almost half of Australian Government organisations on their data centre and cyber security needs. We’re also working on new capacity in our fast-growing Intellicentre 2 in Sydney.
We’ve also launched an exciting new technology just last month. Our SD-WAN service, a revolutionary and first-of-its-kind service in Australia, is now available to our customers and is providing Australian businesses with choice, intelligence and visibility over their networks. The initial reaction has been extremely positive from new and existing customers, and we’re confident in our ability to become a leader in the fast-growing SD-WAN industry in Australia.
Strong customer service results = future financial investment.
Looking ahead, and on the heels of our faster-than-expected success in the areas mentioned above, we’re going to double down and invest more in our business, particularly around data centre capacity and cyber security services.
As ever, the bedrock to our success lies in our commitment to providing the highest levels of customer service. We’ve maintained our market-leading 60+ net promoter score and will continue to improve and work with our customers to ensure they are getting the best experience possible. We are aiming for the best customer service results in the country.
We’re also proud to say that, unlike many in our industry, we’re hiring locally across our entire business. That is testament to the growth we’re experiencing and the amazing team we have here in Australia already.
I’d like to thank all of our staff, customers, partners, investors and everyone else involved in Macquarie Telecom Group’s journey so far.