Macquarie Telecom Group is here.
We now have three businesses; Macquarie Telecom, Macquarie Cloud Services and Macquarie Government. Each focused on your business.
We’re hundreds of people with thousands of solutions. But we all have one thing in common – we hold ourselves personally accountable for every interaction we have with our customers.
For business, we are the full service provider of data, voice, mobile and colocation services. We are the telecom that does everything refreshingly different. We are where the Macquarie story started.
For business customers we are the specialists in hybrid IT. We integrate data centre, cloud, and dedicated servers. Different applications need different types of hosting. We manage it.
We are the Australian specialists in cyber security, secure cloud and data centres for Federal Government. We deliver this for 42% of Federal Government agencies.
Our customers have the best service experience in Australia.
It's our obsession with service that makes us so different. It's backed up by the numbers - today Macquarie has the best reported Net Promoter Score (NPS) of any ASX company in Australia. In contrast, the telco industry has probably the worst customer service record in Australia with 4x the number of complaints as the banking industry.
Our customers are more likely to recommend us. Here is the proof...
Today we complete the national launch of our three new businesses with their own target customers.
With us it's always personal.
Here are some of our favourite photos from the events we’ve held.
We’d love to hear your thoughts about the new brands and any comments you have about your experience with the business.
We're enthusiastically human.
We offer technology services. But it’s the service aspect we focus on. It’s why we stake our reputation on it.
And the food was yummo.
The launch events were a blast. Great company with excellent food. We like to worry about the experience and the customer service. It's just who we are.
Using our heads to speak our mind.
Our voice is real with technological know-how. This does justice to the close relationships our team members forge with our customers.